Chiang Kiam Peng Spencer
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Chief Operation Officer / Principal Consultant
Bizpoint International Pte Ltd
Area of Expertise:
Business Excellence
Business Planning
Customer Centric Initiative (CCI)
F&B Operations
Information Systems
Organisation Restructuring
Performance Management
Process Re-Engineering
Productivity Diagnosis
Productivity/Quality Management
Service Excellence
Technology Adoption

Areas of Consultancy Services Provided
• Business Strategy / Strategic Planning/Management
• Business Excellence and Change Management
• Customer & Market Segment Analysis
• Critical Thinking Processes
• Disruptive Strategy and Solution
• Enterprise Resource Planning
• Government Grant and Support
• Information Technology (IT) Management
• Organisation Development/ Restructuring
• Performance Management
• Process Re-Engineering
• Productivity Improvement: Process Redesign and Improvement
• Project Management
• Retail Performance Measurement
• SPRING CCI Consulting
• SPRING, IE, WDA, IRAS & IDA Incentives and Assistance Scheme
• Strategic Planning & KPI Development
• Supply Chain Management
• Technology Adoption
• Training & Development


68343001 Ext. 886



Certification Since and To Date:
1 Nov 2017 to 31 Oct 2020

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